Customer Service


Guarantee

We strive for 100% customer satisfaction. For sanitary reasons, some of ours products are not returnable.  We are reasonable and want you to have a wonderful and pleasant experience.  

Shopping

Gift wrapping is available; please email us embellir@embellir.us.com.

If an item is out of stock, please email us at embellir@embellir.us.com if you would like to be notified when the item returns to stock.  Please note that some of our items are rare and one of a kinds and will more than likely not be back in stock.

On some items, we offer pre-ordering.  Pre-ordering allows you to order an item that is not yet in stock.

Samples of products are included with any order based upon availability.  You may request a sample of a particular item to see if it is available by emailing us at embellir@embellir.us.com.

Gift certificates are available in retail store and at shopembellir.us.com.  

Special Services

We love making you feel special because you are!

If you can't find it anywhere, we can custom produce for you shampoos, body scrubs, face scrubs, and soaps.  Just email us at embellir@embellir.us.com and let us know what you are looking for.

We offer fragrance/cosmetics research.  It is so disheartening when a favorite product is discontinued by a company, especially a fragrance.  We have invaluable resources to try and track down fragrances/products that may be still available somewhere.  No guarantees; but we will do our best to find it.

Healthier dining is available at our bistro.  If you are in the Greater Memphis Metropolitan Area, please stop by and have lunch with us from 11 AM - 2 PM at Pepper Bistro (lebistropepper.com)  If you are an online customer, be prepared to receive 10% off the final bill when you dine in.

We offer wellness seminars and classes on cooking.  Just sign up on any of our sites to be notified of a class.

Questions?  We love getting questions!  About anything concerning your wellness.  Just email your question to embellir@embellir.us.com.

Shipping

We mainly use USPS or UPS to ship our products.  We ship anywhere in the United States, Puerto Rico, Canada, and a few others.  Most orders are shipped within 24 hours or less of order placement.  As you place your order, be sure to carefully note if a particular item will take more than 2 days to ship out. Upon arrival, be sure to thoroughly check your order for accuracy as soon as possible.  While we do our very best to make ensure that your order is accurate, mistakes and/or accidents do happen.  Please notify us immediately of any discrepancies.

Returns

For shopembellir.com orders, products may be returned by mail within 14 days of purchase date.  Order/item must be returned in its original condition, with everything intact.  Products that have been altered are not returnable.  In order to receive a full refund, fill out the return form included with your order and attach the prepaid mailing label to the outside of the return package to mail the item(s) back to us.  Please make sure that the return form is completed to avoid "return to sender".

All refunds will be credited to the original from of tender.  In other words, if the order was charged, the refund will be put back on the credit card used.  

We do not make exchanges.  

All returns are discretionary.  

Be sure to look for "Final Sale" notice on items which means the item is not returnable under any circumstances.

For more information, please call 901.484.8406; or email us at embellir@embellir.us.com.

Convenient Pay Methods

Major Credit/Debit Cards, Paypal 

Questions?

embellir@embellir.us.com

Disclaimer

Any information we provide is a courtesy to assist you in taking responsibility for your own health and wellbeing and is not intended to replace the medical advice of your doctor or health care provider.  Many people have received wonderful results from the truly stellar products and information that we offer.

If you are pregnant, nursing, hypertensive, or epileptic, please consult an Alternative Care Specialist before using any type of herbs, extracts, or essential oils. 

Nutritional claims or information may not have been evaluated or validated by the FDA    

PLEASE CONTINUE TO SEE YOUR DOCTOR

Please feel free to share your alternative care choices with your doctor